ZimLedger Privacy Policy

1. Who We Are

ZimLedger is owned and operated by Techbolt Digital (Pvt) Ltd, trading as ZimLedger ("ZimLedger", "we", "us", or "our"). Techbolt Digital (Pvt) Ltd is responsible for the personal information collected and processed through the Platform, as described in this Privacy Policy.

Address: Suite 210, 2nd Floor, Morgan House, George Silundika Avenue (Between 1st & 2nd Street), Harare, Zimbabwe

Email: info@zimledger.co.zw

Phone: +263 784 527 459

2. Privacy and Applicable Law

ZimLedger is committed to building long-lasting relationships based on trust. We will take all reasonable steps to ensure that your right to privacy is protected.

We process personal information in accordance with the laws of Zimbabwe.

The Platform is intended for users who are at least 18 years old, or who use the Platform with the permission of a parent or legal guardian, in line with our Terms of Service.

3. Collected Information

ZimLedger may request or collect personal information from users through account registration forms, usage of our services, and other user interactions.

The types of information we collect may include:

• Full name
• Email address
• Company information
• Encrypted password
• Contact details
• Uploaded documents such as Ecocash statements
• Financial and accounting data (transactions, balances, budgets, and reports)
• Information you enter about your customers, such as names, contact details, account balances, and transaction history
• Information you enter about your staff, such as names, contact details, attendance, overtime, leave, and payroll information
• Quotations, invoices, receipts, credit notes, debit notes, and other documents you create on the Platform
• Photos of receipts and documents you capture with your device's camera or upload from your device
• Contacts you choose to import from your device's address book (only the name and phone number of the contacts you select)
• Subscription and billing information, such as your plan, billing period, and payment status (we do not store your full card or payment account details)
• Device push notification tokens, used to deliver notifications you have enabled

We may also collect non-personal usage data such as IP addresses, device types, browser details, and interaction logs to improve service delivery.

The ZimLedger mobile app only accesses your device's camera or contacts when you choose to use a feature that needs them, and never in the background.

4. Information You Enter About Other People

When you enter information about your customers, staff, or other people into ZimLedger, you decide what information is entered and how it is used. You are responsible for that information, and ZimLedger processes it on your behalf in order to provide the Platform to you.

You are responsible for ensuring that you are lawfully entitled to collect and store this information, and that the people concerned have been informed where required by law.

5. Cookies

ZimLedger uses cookies and similar technologies to operate the Platform and improve user experience. These include:

• Authentication cookies, which keep you signed in and protect your account
• Preference cookies, which remember your settings
• Analytics cookies, which help us understand how the Platform is used so that we can improve it

Some of these cookies contain identifiers linked to your account or browsing session. You can manage or disable cookies in your browser settings, but disabling authentication cookies will prevent you from signing in to the Platform.

6. Log Files

We collect log files that may include IP addresses, browser types, time stamps, and referring pages. These are used for analytics, improving the Platform, and ensuring system security.

7. Information Usage

ZimLedger uses your information to:

• Provide and maintain our Platform
• Process transactions and generate reports
• Deliver documents you choose to send by email
• Manage your subscription and billing
• Improve service functionality
• Communicate important service-related updates
• Prevent fraud and comply with applicable laws
• Generate anonymised, aggregated reports for analytics

We do not sell your personal information.

8. Confidentiality of Your Data

Your financial and business data is private to your account and is not publicly accessible. Other ZimLedger users and members of the public cannot access your data.

Access to customer data by ZimLedger personnel is limited to authorised personnel and is used only to operate, maintain, and secure the Platform, provide support you have requested, investigate technical issues, and comply with legal obligations. Authorised personnel are bound by confidentiality obligations, and we do not use your data for any purpose unrelated to providing ZimLedger services.

Data transmitted between your device and ZimLedger is encrypted in transit. You can further protect your account by enabling Two-Factor Authentication (2FA).

9. Disclosure of Information

ZimLedger may share anonymised and aggregate data with partners, investors, or affiliates. This data does not identify you, your business, your customers, or your staff.

In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity. In such cases, the acquiring party will continue to protect your data under the same terms outlined in this Privacy Policy.

We may disclose personal information if required by law or legal process, or in the good faith belief that such action is necessary to comply with a legal obligation or protect our rights or the safety of our users.

10. Third-Party Service Providers

ZimLedger relies on a small number of trusted third-party service providers to operate the Platform. The table below lists these providers and the information each stores, transmits, or processes on our behalf.

These providers process your information only to deliver their services to us, are not permitted to use it for their own purposes, and are required to protect it with safeguards equivalent to those described in this Privacy Policy.

11. Cross-Border Transfers

Some of our service providers, including Clerk, Google, and MailerSend, may process your information outside Zimbabwe. Where this occurs, we take reasonable steps to ensure that your information remains protected in accordance with this Privacy Policy.

12. Information Storage and Security

Your information is stored on secure servers and cloud infrastructure used by ZimLedger. By using our services, you consent to this storage. We employ strict security protocols to ensure your data is handled in accordance with this Privacy Policy.

While we take all reasonable measures, we cannot guarantee complete security, especially if your login details are compromised.

13. Data Retention

Your data is stored for as long as you have an account with us, subject to the following:

• Deleted data and backups: when you delete data or your account, it is removed from our live systems. Copies may remain in our backups for a limited period, after which they are overwritten in the normal backup cycle.
• Inactive accounts: accounts that have had no sign-in activity for 6 months and do not have an active paid plan may be deleted at ZimLedger's discretion, together with all associated data.
• Legal records: we may retain certain records for longer where required by law.

14. Your Responsibility

You are responsible for protecting your login credentials. Do not share them, and always log out after using ZimLedger, especially on public devices.

15. Managing Your Data

You may manage your data directly by logging in to your ZimLedger account and navigating to the Account > Manage Data section. There you can:

Delete Uploaded Ecocash PDF Statements

Remove all uploaded Ecocash PDF statements from your account. Generated Excel files and transaction data will remain.

Delete Generated Ecocash Excel Files

Remove all generated Excel files from your account. Original PDF statements and transaction data will remain.

Delete All Ecocash Data

Permanently delete ALL Ecocash-related data including uploaded PDFs, generated Excel files, and transaction records. This action cannot be undone.

Delete All Personal Ledger Data

Permanently delete ALL personal ledger-related data including transactions, accounts, categories, and budget ledgers. This action cannot be undone.

Delete Account

Permanently delete your entire ZimLedger account and ALL associated data. This action cannot be undone and you will lose access to all features and data. You can also request deletion of your account by contacting us at info@zimledger.co.zw.

Other Data Deletion Requests

To delete other data, such as Business Ledger, Customer Ledger, or Staff Ledger data, without deleting your entire account, please contact us at info@zimledger.co.zw. We may need to verify your identity before processing the request.

If you use the ZimLedger mobile app, you can also revoke its access to your device's camera and contacts, or disable push notifications, at any time in your device settings.

16. Special Offers and Updates

ZimLedger users may occasionally receive information about new features, updates, and special offers. You can opt out of promotional communications at any time by clicking the unsubscribe link at the bottom of each promotional email.

17. Service Announcements

Occasionally, ZimLedger may send strictly service-related announcements, such as scheduled maintenance notifications. These messages are not promotional and are essential to the operation of your account.

18. Third-Party Websites

This policy applies only to data collected by ZimLedger. Our Platform may contain links to third-party sites, which are governed by their own privacy policies.

19. Questions

If you have any questions about this Privacy Policy or your data, please contact us at info@zimledger.co.zw or visit our Contact Us Page.